Refund Policy

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General

BlackWatch Projects, we pride ourselves on the quality and functionality of our software. However, we understand that there may be instances when our software does not function as expected on specific hardware configurations. If you encounter such issues, we are here to assist you. Please read our Refund Policy carefully to understand our practices.

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Refund Conditions

Refunds are only processed under the following circumstance: If you have purchased our software and have not utilized it, and you request a refund within 14 days from the purchase date, we will process the refund.

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Non-Refundable Conditions

Please note that we do not offer refunds in the following situations: 3.1 If our software does not operate due to modifications or alterations made to your computer. 3.2 If the software has been downloaded and used, even within the 14 days from the purchase date. 3.3 If you simply change your mind and decide you no longer want the software. 3.4 If you have not read the description and functionality of our software carefully before making the purchase.

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Requesting a Refund

To request a refund, please contact our customer service team with your order information, and a detailed explanation for the refund request. Remember, requests will only be considered if the software has not been utilized and the request is made within 14 days from the purchase date.

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Refund Procedure

Once a refund request is approved, we will process it within 14 business days, and the amount will be returned to your original payment method. Please note, the time it takes for the refund to appear in your account depends on the payment method and your bank's policies. This Refund Policy can be updated at any time, and the version published on our website is the one that is in effect. We encourage our users to review this Refund Policy periodically for any changes.